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ClariSend support
Early access for corridor USD -> GHS. Review the basics or contact us for help.
What fees will I pay?
Your quote shows fixed fee, percent fee, FX margin, and total cost before payment.
How is the exchange rate set?
ClariSend uses the available rate at quote time. If a rate is unavailable, you will be asked to try again shortly.
How long does delivery take?
Timing depends on the payout partner and corridor. Tracking shows the current step and what happens next.
What if a transfer fails?
We show the available failure reason and recovery options, such as retrying payment or contacting support.
How do refunds work?
If a payment needs to be refunded, support will provide the status and next steps. Refund timing depends on the payment method.
Why might account verification be needed?
Some transfers may require extra information before processing based on security and compliance checks.
When does support respond?
We aim to respond within one business day for email support requests.